FAQ
🧠 Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here you’ll find answers to common questions about orders, shipping, returns, and more. If you need help beyond what’s listed below, feel free to contact us directly.
🛒 Ordering
Q: How do I place an order?
Simply browse our store, add the items you’d like to your cart, and proceed to checkout. You’ll receive an order confirmation via email once your purchase is complete.
Q: Can I change or cancel my order after it’s been placed?
If your order hasn’t been dispatched yet, contact us as soon as possible and we’ll do our best to accommodate changes or cancellations.
Q: Are all your products official Pokémon merchandise?
All trading cards and sealed products are 100% authentic. Accessories like sleeves, toploaders, and display cases may be third-party items, clearly marked in product descriptions.
🚚 Shipping & Delivery
Q: Where do you ship to?
We currently ship within the United Kingdom only.
Q: How much does shipping cost?
Shipping fees are calculated at checkout based on the size and weight of your order. Free shipping may be available on larger orders—check our homepage or promotions for details.
Q: How long will delivery take?
Orders are typically processed within 1–2 business days. Delivery times vary depending on the selected shipping method, but most UK orders arrive within 2–5 business days.
Q: Will I receive tracking information?
Yes! Once your order has been dispatched, you’ll receive a tracking number via email.
🔁 Returns & Refunds
Q: What’s your return policy?
We accept returns on sealed products within 30 days of delivery. Items must be unopened and in original condition.
Q: What if my item is damaged or defective?
If you receive a damaged or defective item, please contact us within 14 days of delivery. We’ll arrange a refund or replacement once the issue is verified.
Q: How do I start a return?
Email our support team with your order number and the reason for the return. We’ll guide you through the process.
💳 Payments
Q: What payment methods do you accept?
We currently accept PayPal and major credit/debit cards (via Stripe). All payments are secure and encrypted.
Q: Is my payment information safe?
Absolutely. Our store uses secure SSL encryption, and payment processing is handled by trusted third-party providers (PayPal and Stripe).
📦 Products & Stock
Q: Do you sell sealed booster boxes and Elite Trainer Boxes (ETBs)?
We’re working to add booster boxes and ETBs to our stock. Keep an eye on our store or subscribe to our newsletter for restock updates!
Q: Do you offer protective accessories for cards and boxes?
Yes—we offer penny sleeves, toploaders, and acrylic display cases for ETBs and booster boxes.
Q: Do you sell Pokémon plushies or toys?
Not yet, but we’re hoping to stock plushies and toys soon. Follow us on social media or join our mailing list for announcements.
📞 Contact & Support
Q: How can I contact you?
You can reach us via email at info@topdecktreasuresuk.com or use the contact form on our website.
Q: When is your customer support available?
We typically respond within 24 hours during business days (Monday to Friday).